frequently asked Qs

these are the answers you're looking for!

About

why steel straws?

Studies have shown that reusables will almost always trump over disposables, simply because it creates a circular economy and what- ever carbon footprint was emitted is distributed over the many times that you used it! On the short-term, It means that it would be one less plastic straw that could potentially end up in the belly of a precious sea creature, and potentially cause it’s death. On top of this, you will help forward the movement for a society that refuses single-use! Exciting, right?!

why not ditch straws altogether?

People have told us that it is still wasteful to produce metal straws, and we should just ditch them altogether. It’s great if you can ditch them completely, but we recognize that some people are not yet quite ready to do so and indeed, there are multiple cases that you would still need one (Milk Tea Pearls, Geriatrics, Drive-thrus). We also need to put a face to the culture against single-use plastic usage. And finally we feel that this can be one small step you can do to start that zero-waste lifestyle, and eventually create bigger steps to do more. In an ideal world, we wouldn’t need the straw, plastic or metal, as we’d find other more sustainable ways to do so, in hopes of fulfilling our vision!

what is your steel straw made of?

Straws are made of 18/8 Food Grade Stainless Steel. Lifespan: A lifetime, or more.

what is your utensil made of?

utensils are made of sustainably made of bamboo and coated to be food-grade. Lifespan: 3-5 years, but can last longer with proper care.

General

how do i take care of my straws?

  1. Clean before first use.
  2. Wash with dishwashing liquid and allow to dry before storage.
  3. Keep away from damp environments.
SIP upkeep

how do i take care of my wooden utensils?

  1. Clean before first use.
  2. Wash with dishwashing liquid and allow to dry before storage.
  3. Keep away from damp environments.
  4. An additional step for the bamboo utensils is to oil them least once every 6 months to ensure longevity. Oil is like the wood’s moisturizer that prevents warps or cracks. The oil you’ll use should be food grade and not prone to rancidity. Mineral oil is an inexpensive option that you can easily find in most kitchen supply stores, so it’s the safest choice!
sip upkeep

can i dropship?

We're working on it! Just send an inquiry to hi@sipthestore.com and we will get back to you right away!

do you have discounts for bulk orders?

Yes, we do! For a complete list of discount codes, please go here.

do you do partnerships?

Yes, we do! Just send an inquiry to hi@sipthestore.com and we will get back to you right away!

 

Shipping

what courier service do you use?

You may choose between USPS and UPS domestically, and USPS and DHL overseas.

how much is the shipping fee?

Depending on your chosen courier and the total weight of your order, rates start at $6.95.

how do i track my orders?

Depending on your choice of courier, you may track it directly through the link on your tracking number. 

    i have not received my orders until now. who should i contact regarding updates?

    Sip uses a third party courier service but we're more than willing to assist you! Just send us an e-mail regarding your concern through hi@sipthestore.com and we'll put forward your concern to the designated courier service.

    do you allow specific time request for delivery?

    As much as we'd like to cater these requests, our third party couriers can't. For efficiency purposes, all of their routes are pre-planned for the day so they wouldn't be able to cater additional handling requests.

    there was a failure in the delivery of my order. what do i do?

    Don't worry! We actually get notified by our courier service provider so we will also notify you on our end when these things happen. For their part, they will automatically be sending out your item the next day. But after two attempts and the order still has not been received due to customer's unavailability, it will be returned to us and we will have to reprocess your order again.

    Payment

    how can i pay for my order?

    We use Shopify Payments which is powered by Stripe. This accepts all Major Credit Cards, Google and Apple Pay, and PayPal.

    Item Concerns

    there's a missing item in my order. what do i do?

    We're really sorry to hear that. Please report it to hi@sip.ph. We'll send the missing items right away.

    the items i received are damaged. can i have them replaced?

    We're really sorry to hear that, but yes definitely! Please send an official report to hi@sipthestore.com so we can have the items replaced right away.

    i think my order has been shipped twice. what do i do?

    We apologize on our end, but thanks for your honesty! We will schedule a pick up and shoulder the payment for the second order you received.

    i think i received the wrong items. what do i do?

    We're really sorry to hear that. Please send us an official report to hi@sipthestore.com so we can have the items replaced right away.